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Effective Date: July 6 2026

Privacy Policy

Who we are

Suggested text: Our website address is: https://concept-therapy.store.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.

Return & Refund Policy

  • At Concept-Therapy Institute, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which physical products, digital products, courses, memberships, and event registrations may be returned or refunded.

    Physical Products

    Books, supplies, and other physical merchandise may be returned within 30 days of the delivery date.

    To qualify for a return:

    • The item must be unused and in its original condition.
    • The item must be returned in its original packaging whenever possible.
    • A copy of your order confirmation or proof of purchase is required.

    Once we receive and inspect your return, we will notify you of the approval or denial of your refund.

    Approved refunds will be credited to your original payment method within 5–10 business days, depending on your financial institution.

    Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged or defective.

    Damaged, Defective, or Incorrect Items

    If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

    Please include:

    • Your order number
    • A description of the issue
    • Photographs of the damaged item and packaging (if applicable)

    We will work with you to provide a replacement, exchange, or refund.

    Digital Products

    Because digital products are immediately accessible, all sales of downloadable products, digital publications, online resources, and recorded educational materials are final.

    Refunds cannot be issued once access has been granted or a download has begun.

    Online Courses

    Refund requests for online courses must be submitted before course materials have been accessed unless otherwise stated in the course registration information.

    Once course access has been provided, refunds are generally not available.

    If you are unable to participate due to unforeseen circumstances, please contact us. When possible, we may offer:

    • Transfer to another course
    • Credit toward a future course
    • Alternative educational options

    These accommodations are offered at the discretion of Concept-Therapy Institute.

    Memberships

    Membership fees are generally non-refundable once membership benefits have been activated.

    Members may cancel future renewals at any time. Cancellation will stop future billing but does not automatically result in a refund for the current membership period.

    Workshops, Conferences & Live Events

    Cancellation and refund policies for workshops, conferences, and live educational events may vary depending on the event.

    Any event-specific cancellation policy will be provided during registration and will take precedence over this general policy.

    Non-Returnable Items

    The following items are not eligible for return:

    • Digital downloads
    • Online courses after access has been granted
    • Membership fees
    • Gift cards
    • Personalized or custom products
    • Clearance or final-sale merchandise (if applicable)

    Refund Processing

    Approved refunds will be issued to the original payment method.

    Shipping charges are non-refundable unless the return is the result of our error or a defective product.

    Questions About Returns

    If you have questions about your purchase or need assistance with a return, please contact us.

    Concept-Therapy Institute
    25550 Boerne Stage Road
    San Antonio, TX 78255

    Phone: (210) 698-2254

    Email: info@concept-therapy.org

    We appreciate your business and will make every reasonable effort to ensure your experience with Concept-Therapy Institute is a positive one.